Step-by-step assistant?

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Searched for a ready solution (or SaaS service) which could be used to compile a helper on the website. The main features:
  • Categories — advanced analog FAQ.
  • Step-by-step self-diagnostics.


Basic requirements:
  • Statistics on the use of chains and generation of reports.
  • Adding new algorithms: either your tool drawing or import UML-like diagrams.
  • Easy integration with other resources.
  • Import chains of the base or its own base preserving versions.
  • Preferably Open Source

Examples:
Troubleshooter Assistent Parallels
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3 Answers

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So there is already a plugin good — Amberjack v2.0
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www.kayako.com/
\r
watch Troubleshooter in the description of the knowledge base. it is essentially equivalent to parallel :)
there is a dedicated version and saas
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and ask... I'm not so someone else will answer, kayak popular - many people know her
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