Please poke in technology/SOFTWARE.
The company is engaged in sales on the phone — sit managers call customers immediately in the course of conversation throw in the Fax offer and continue to discuss it. Now I'll do long distance. Clients sit under Windows.
Problem 1: we need to Fax transmission during a call, and continued the interrupted conversation.
Problem 2: many clients live in the deep zamkadya, so even Fax some of them don't run "to a neighboring pharmacy," so that e-mail and his ilk are excluded.
Problem 3: the call usually in another city or country, so it is advisable to put everything over IP.
Задача1: how to arrange everything in the mind, that all worked just? Local specialists on the asterisk saying that Fax they have problems.
Objective 2: advise frišnyh CRM, preferably integrated with the asterisk.