What standards to follow when building a model of processes in IT companies?

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Care what standards are used in your company and which ones, in your opinion, enable you to really increase the quality of the process.


Desirable standards, available in several languages or high-quality translation into Russian language. I would be grateful if you could provide links to download them (for review).


My company uses PMBoK for project management and ITIL to support the product.
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5 Answers

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in the previous office where I worked, introduced CMMI... spent six bags of money and a lot of time. Pulling all including accounting, marketing and sales — which essentially are not part of the development process as such, which actually were certified. In the end, the number of papers increased by about 20% (initially, none of the developers have not made happy, and frankly — on the contrary :))) the Only plus that I found in the end — due to all these formalities in the end there is called the track of record (that is, a written history of who said what, and what were the requirements), and thus oddly enough the developers became more secure that position in the sense that requirements are identified? Yes! nachalnika looked, wrote it-and-it — all. All questions to nachalnika. :)
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I agree, common sense is needed everywhere and always, and he tells me that it is not necessary to reinvent the wheel. Many of the standards and guidelines contains the best international practices, why not use ready-made?
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I suggest to use common sense and not standards. Of various development methodologies and standards we can draw a couple of ideas, but I believe that the introduction of such things is always:
\r
1. Plenty of time to study
2. A lot of money and time on implementation. Plus a lot of headache.
3. After introducing a bunch of bureaucracy and all unhappy.
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Every world practice implemented incorrectly generates only the bureaucracy, and as a next step, some craftsmen (most), and even automatiseret it all. It turns out the automated bureaucracy is evil.

On the other hand, do not implement the approaches is too bad, because standards improve the efficiency and lower losses.

Regarding it, the standard by which the formation of the main processes of ITIL/ITSM, which quite easily can be implemented in conjunction with the PMBoK.

The link (mahamba.com/ru/glossary) given the set of standards (methodologies), you can start with this + bpmn, lean manufacturing.
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Ignoring public frameworks and standards can needlessly place an organization at a disadvantage.
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