Sent the wrong Assembly of the notebook


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This situation. Ordered one online store to another city laptop. Not only that had sent the week (when you post a payment from MY side send Autolux), sent the wrong build of the laptop, which is 1000 UAH. cheaper. Called long and tedious that said like, we just can't repair the damage, you need expertise. Again send the laptop to these assholes the professionals and wait for the sea weather is not very desirable. They assert that verify the correct Assembly of the laptop can only your eyes.
Is there any other way out of this situation but to send the laptop into the abyss?
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How to understand that "not the build of the laptop"? if the model is the one stated, the Assembly can not be changed. Or You sent the wrong model? Or what is stated, not the inside? Go to the manufacturers website and read about the official "filling".
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If the "filling" is different or has really sent the wrong model in mind, the response should be the following.
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On hand You have the following documents (correct me if something is not):
1. Account and receipt of payment. The account must specify the model and a brief laptop accessories. If such no — go on the store's website and take a screenshot with the price and thecharacteristics. In some CIS countries require a photo of the monitor with it on film (digital is not considered). If I'm not mistaken, allowed RAW format, so if the tape does not get it.
2. You have the invoice from the courier with the date, name of the sender.
3. You have the payment receipt and completed warranty card which was supposed to come with a laptop.
4. Well, there is actually a laptop.
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Now call the store and report that You have all of these documents. Expressly declare that, on the basis of all these documents, it is not even about violations of the Law on protection of consumer rights, and criminal case under article "Fraud". And then just ask if they want such development of events. On the question of the examination, say that the examination is not no need, because stupidly sent the wrong item.
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Most shops agree to return shipping and replacement product. Well, or a refund of the difference in value, depending on what You're interested.
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If it turned out that the laptop itself was the stuffing (just the store contained errors, and honestly said this), then You can exercise your right to return the product, if less than 14 days after the date of purchase. In this case, You must fully reimburse the cost of, well, not counting the cost of money transfer and delivery. Note that in this case You need to provide your entire equipment, including the original packaging.
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Handsome... We know heroes in person. Given that the documents they sent you. I think legally everything will be solved rather quickly. Pressure them with your their procurators or consumer Committee or as they call it, that protects the rights of the consumer. Good they should take you have this laptop, and give the one you ordered with normal garantili and at their own expense of course.
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Is the laptop HP ProBook 4720s. It comes in different assemblies can have a look if interested. Had to come build with 4GB RAM, 640GB screw. Come, 3Gb RAM, 320 Screw. This Assembly also exists. On the box not the build number that I ordered.
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Yes, in fact — sent the wrong model, roughly speaking. Just have a bunch of sotikov, the same model (4720s), but different assemblies.
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In the serial number field is blank. Would have killed...
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HP laptops have a specific room configuration (type WD904EA), it may be listed at the bottom. You can really say about the components (for example, you may even call the hotline support and learn about the models). In short, in the Internet shop in the order it needs to be specified. If not the same, it is obvious that you need to replace it. On the website of the store can be written about what to do in case of delivery of wrong product.
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1. There in it's entirety.
2. Here's the trouble. Invoice and any receipts from Autolux — no due to the fact that I did nothing about them said, in short, my mistake. How is it to be?
3. The warranty card contains the model of a laptop without specifying the build O. o
4. Is.
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