The system alert the system administrator?


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Interset any gtd system that will work on the network.

Its idea is that the user can write any message that it either does not work, responds to system administrator, in which all messages are also tumbled in a certain window.

Ideally it would be great if he could there leave a comment and the response time (for which he will be able to solve this issue) after the issue is resolved check that all done.

If you could then also display all completed tasks in the report it would be absolutely great. Mainly interested in free solutions or having a trial in order to evaluate the functionality, and then to buy.

Was thinking about using a bug tracker, but in this case it is not suitable for use will be in the hospital, respectively, the staff is not very good with computers. Another reason not suitable bug — the inability to promptly alert hotelos to each new post from the admin pop up any window with the text and, accordingly, the answer to it, the user also saw that his problem is either engaged, or already decided.

Thank you all in advance for your answers, myself unfortunately so far found nothing on this topic.
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5 Answers

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A familiar problem.
\r
... because it will be used in the hospital, respectively, the staff is not very good with computers.

Solutions like orts or bugzilla will not work 90% of such users (users just have not mastered this system). At the time, I have solved this problem in a simple vbs script:
\r
\rSet wshshell = CreateObject("WScript.Shell")
computer = WshShell.ExpandEnvironmentStrings("%computername%")
Input = InputBox ("Describe the problem and click OK." & Chr(10) & "If you want to cancel, click Cancel" & Chr(10) & Chr(10) & "Phone system administrator "& Chr(10) & ".... or ....", "Create an application", "Here enter a brief reason for the call")
If Input = "" then WScript.Quit 0
check = MsgBox ("are you sure You want to send this info?", 4+48 ,"Warning!")
If check = 7 Then WScript.Quit 0
Dim fso1
Set fso1 = WScript.CreateObject("Scripting.FileSystemObject")
Dim objADSystemInfo
Dim objUser
Set objADSystemInfo = CreateObject("ADSystemInfo")
Set objUser = GetObject("LDAP://" & objADSystemInfo.UserName)
\r
If Fso1.FileExists ("\\\\server\\Zayavki.txt") Then
\r
Set txtStreamOut = fso1.OpenTextFile("\\\\server\\Zayavki.txt",8,True)
With objUser
\r
txtStreamOut.WriteLine computer & " - " & .displayName & " - "& Input & " - " & Now
End With
\r
Else
\r
Set MyFile = fso1.CreateTextFile("\\\\server\\Zayavki.txt")
With objUser
\r
MyFile.WriteLine computer & " - " & .displayName & " - "& Input & " - " & Now
End With
\r
End If
WshShell.run "net send" & "XXXXXX" & " Application!"
MsgBox "Your application is otpravlena!", 0+65536 ,"Congratulations!"
Set oShell = Nothing
Set wshshell = Nothing
Set objADSystemInfo = Nothing
Set objUser = Nothing

\r
Need a script to scatter users on desktops, with a beautiful icon and name. When you open the script opens a MsgBox prompting you to enter a description of the problem, after confirming the text is written to a file with a name of user, computer and time of the application, sent a NetSend to the administrator, and is issued the window of success. Admin looks at the file and associated with the user. Only works in a domain, you must set the AD to auto-start messenger service Messenger (to send net send), //server/Zayavki.txt you must replace your way to the file server (shared folder), XXXXXX in the name of the computer administrator. The script will not work of course, if there are network issues.
\r
I hope that helped You:)
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in my opinion, we are talking about the ticket system, which usually enjoys support.
Like this one here: otrs.org/
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The bug tracker is suitable. It's a simple program you can write for a couple of hours, and to make that kind of choice. Including interface, adapted to the target audience.
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Quick notifications are sent as follows:
1. The tracker sends a MAIL to the Manager (admin)
2. The Manager panel is a widget, every N minutes relying mail. It emits an audible signal in case of detection of new mail.
\r
Mail is good because it comes well, and in most cases is fast enough.
\r
So we did an online pizza order. The client fills out a form on the website, indicating your phone. After sending the form Manager sees the order immediately, and calls back to the client, specifying the details.
\r
In principle, the same thing can be done for taxis, and for another anything.
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Write directly to Excel, unfortunately will not work. And on account of the impossibility of reporting — I disagree. File Zayavki.txt will look like this:
...
Computer name — the name of the user — Entered reason — 04.02.2011 1:49:51
Computer name — the name of the user — Entered reason — 04.02.2011 1:49:51
Computer name — the name of the user — Entered reason — 04.02.2011 1:49:51
Computer name — the name of the user — Entered reason — 04.02.2011 1:49:51
Computer name — the name of the user — Entered reason — 04.02.2011 1:49:51
Computer name — the name of the user — Entered reason — 04.02.2011 1:49:51
...
With this formatting spreadsheets, moving the text in the same word, or Excel will not be easy.
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