Examination of the configuration of the laptop?


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Bought a laptop in... one of the famous stores. Laptop Asus VX6, filled with ION2. Immediately decided to test the functionality of this feature under Linux (in health, I had no doubt at that time because read network to the holes) and when the installation was demolished a hidden partition (the recovery partition) on the hard drive. Actually, the feature does not work (and it works under Linux very crooked), plus there were the stay-put button, and I decided to abandon the purchase. At the time of submission of the application to the store of purchase two days (weekend).

Was refused due to the fact that "the operating system is part of picking a laptop". While in the purchase receipt and the cash receipt on the configuration, there is no word (there is a name, which spelled "Windows 7"), in the accompanying documents to the laptop too. Therefore, there is no evidence of this statement is not, sort of. In the guarantee requirements about the OS in General, not a word. Key sticker is present on bottom of laptop.

Honestly, at the time of installation, I was sure that no problem demolition section, will not cause me this one does not warned, documents no such information. Actually, the question is to prove the fact that a hidden partition on the hard drive is not part of the set. A strange type of expertise to be honest, the type of examination of the documents.

Between times in the shop I mentioned that the restoration of Winchester in STS Asus (but this requirement comes from them) is as much as 2,500 rubles. The claim I wrote (asked to replace on a laptop at twice the price), the store needs me to provide evidence that this section is part of a complete set (some nonsense).

Now the question is: who is to blame and what to do?
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6 Answers

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You put yourself in the place of the seller. Is someone after you, this laptop is must buy. Even if you had kept all of the perfect look, the seller needs to restore the laptop to its original state. According to the law you must return the goods in the form in which received, and of course, the presence of a recovery partition is a necessary condition — because he was there when you took it. Therefore, as you sad it is to hear, the seller in this case is right. If you don't like the price of the repair, you can check it in service center of the manufacturer. There you can provide evidence that the presence of the section is a necessary condition for a refund. So I don't see any reason why you don't have to pay for their experiments.
PS You remind me of one customer who brought a cartridge from the printer and demanded to replace it by new one because the old printer wasn't printing. And required to replace it for free. When we tried to explain to him that it is expendable, he asked for the evidence than has put us in confusion.
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I read somewhere some detail about how to act, one of the references here: the Story of how I returned to the store with a broken laptop, the second now tries to find...
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There was more of this, but really, from a neighboring country (as I understand).
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"plus there was a disengaging button" -apart from the theme section -this is quite a reason to return to the store in which the shop is obliged to take back defective goods.
the pre-installed Windows too, you can try to put under imposed on the service, the more you paid for it at purchase (i.e. the price of the laptop is the cost of the device+Windows) alas specifics will not say, but I think you should work in this direction.
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Isn't it easier to just put Win7 back?
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An official denial is, it just says that the hidden partition is part set.
According to paragraph 2 of article 12 ZOZPP:
\r"The seller (executor) who has not granted the buyer full and trustworthy information about the goods (work, service), bears the responsibility provided by points 1 — 4 articles 18 or point 1 of article 29 of this Law, for defects of goods (works, services), arisen after its transfer to the consumer owing to absence at it such information."
That is what I was not warned about the impossibility of returning the goods if you remove the hidden partition is the seller's problem. And restore this section needs it.
Or am I somewhere wrong?
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