Start with the fact that I live in the city heroes of Murmansk is located in the North of the North-West region of Russia (Kola Peninsula) and connects us with the main part of Russia only in the isthmus where geographically is the Republic of Karelia. It often happens that during the cold weather or big snow in Murmansk(!!! this is an important) one of the most popular Internet providers of Murmansk falls off konekt or pings become sooooo long. In such situations, when you call in the support of this provider's auto-responder says something similar to the following: "In Karelia in the accident damaged communication and this is no Internet (or there is but it is bad), engineers for all the repairing, sorry for inconvenience".
Such a situation can last up to 2-3 days and to me their apologies is not easy given that the bread I earn through the Internet, and found out today that they are still clearing't do it by themselves, but only at the request of the user, that is, those who do not understand what just pay for the lack of Internet and all.
In this situation, you can affect the provider as an organization, by the fact that arguing with the woman on the phone is a Sisyphean task, they do not understand nothing and just saying what they told to say?
I will be glad to get at least some advice about what to Google or where else to ask, what structures it is possible to complain and how to confirm their claims.
I could be wrong of course but the cause of these problems lies in the fact that Murmansk Avangard buys resources of Rostelecom (if not mistaken), some other providers in the city have alternate routes of communication and that problems of this kind they have.
P. P. S
I have to say that to another provider I already use and do not advise me to disconnect from this