How to organize a personal account for customers (orders for furniture manufacturers b2b)?

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Good afternoon.
Looking for some kind of an organized system for receiving orders and communicating with customers..
Now accepting applications goes through the mail, and it's very uncomfortable.
I would like some solution like a help-deska.. Where the client put his personal account, it creates the application-ordering and this application is a separate conversation, upload files, put a status..

Somebody met something similar?
I repeat the main thing - the possibility of registering the client in system, chat, exchange files, and a list of applications with the status.
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2 Answers

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This problem is solved existing CRM systems, such as Bitrix24, or AmoCRM. Simply, you need to look different and choose the most appropriate for your needs.
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Well, either the system of accepting electronic filings via the Ticket system, something like HPSM and others take off, I will not give references as is and a lot of them) to Implement a portal on the website, the minimum of the registration form and conditional operators which accept applications from advantages to CRM due to the fact that it is a system of receiving applications is usually implemented Analytics, used applications, time of processing and so on. Although there is a CRM system with built-in functionality of this kind
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