Got a difficult client who submits an application to the police. Who is right?


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All kind time of day!
The bottom line is this.

Worked with a client (doing the website) - the usual Landing Page, the customer is a woman.
Met with her personally in the process, showing the steps (its all arranged).
After work it was all arranged and published the work site.
Then clients have reported that you need to make changes to, and add more some functionality (in the amount she paid - this was not part of ie, in fact she had to pay for edits and additions).
We all described what for "so" no one will do nothing.
To which she replied - If You don't want to finish, I'm applying to the police!


The amount of the issue: 35 000 rubles
A refund for the work done - will not do.

Nothing documented has not been formalized (all correspondence) and more!
There are witnesses that initially it was all arranged and she was happy!

The first time I face with such clients is not adequate.
Actually, what to expect in this situation, even if she gave a statement to the police??

The site works, all to the client!
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7 Answers

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in the amount she paid - this was not part of ie, in fact she had to pay for edits and additions
There is a list of works approved by the customer with his signature (or any other proof of these words), which were to be performed as part of the deal?

If there is something all according to this list is seen.
But in fact - You are the product she made and she accepted it, agreeing to host the site and evidence in the correspondence you have.

The fact that she goes - 0.0% probability.
Rather, it is the poker beat)
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If she still will be served and You'll knock Her police you can submit Himself for Libel
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Fuck it, let him seek a fool-school, for free she will do it))) I have in my life for such people do not pay attention, it's stupid bullying, she wouldn't do:) Unless of course a fool of myself in front of everyone to put wants:)

According to the law, it's her fault, because she needed to think about contracts. And so, she will never prove that she's right
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1) what article she was going to apply to the police? Maybe it's still in court?
2) I think you already realized that working without a contract is a bad idea.
3) the Money received, did officially?
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Her score on the bolt and all.
Proof of consent in the correspondence there is, a personal meeting was not. And better if no IP then execute the contract, and such people are advised to enter in the black list of clients and report to admin where there was order taken. In fact, it will prove nothing and the police will send.
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Got a difficult client who submits an application to the police. Who is right?
Both are to blame.

If the question is what to do - to forget, to forgive, not to return the money, handling is not done, the client politely but firmly to send the wood.
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Would the contract - the client would submit even to the police, even the Pope to complain, nothing would be. And so it may not apply to the police, of course, is silly, and the CPS, and you will have serious problems. Better return it to her, 35T.R.
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