All kind time of day!
The bottom line is this.
Worked with a client (doing the website) - the usual Landing Page, the customer is a woman.
Met with her personally in the process, showing the steps (its all arranged).
After work it was all arranged and published the work site.
Then clients have reported that you need to make changes to, and add more some functionality (in the amount she paid - this was not part of ie, in fact she had to pay for edits and additions).
We all described what for "so" no one will do nothing.
To which she replied - If You don't want to finish, I'm applying to the police!
The amount of the issue: 35 000 rubles
A refund for the work done - will not do.
Nothing documented has not been formalized (all correspondence) and more!
There are witnesses that initially it was all arranged and she was happy!
The first time I face with such clients is not adequate.
Actually, what to expect in this situation, even if she gave a statement to the police??
The site works, all to the client!