The client requires constant consultation(free).


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First stage of website development the client is constantly plagued with questions about the website, about the engine, about hosting. And obviously it was evident what the answers are needed just for interest. People it at all does not understand. Now when the time search engine optimization client actually climbed on the neck with the question "why so and why not so tell me what you do, why you do, how you do it...". When you try to refuse to answer a lot of cries of "I'm your customer, I'm paying! I want to know what's going on with my website!". Now all this talk spent about 2-3 hours a day. Of course, during this time, and no one thinks to pay anything. But I wonder, dear Hebraist how you react to such cases?
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7 Answers

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If the client key and brings a lot of money, to tolerate and advise.
If not so important, to inform you that you do not provide training services. For this option you need to pay separately. Well, earlier You explained to him all kindness:)
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Why not explain to the client the whole situation? Say that you have no opportunity to do free consultations work you are doing and report at the end of the month provide. Tell me, what is your consultation fee and cost n$/hour and if the customer satisfied with the amount, then the consultations will continue.
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If you do your job well, the client or you will no longer get or agree to pay.
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Life site is divided into several parts:
1) Development of the site
2) website maintenance (content text, news, small fixes)
3) Advertising/Promotion
4) Development of new features for the site which have not been specified
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As I understand you the customer pays for 1 and 2, maybe 3.
If you do the work, the client should not care how you do it. If he wants to promote himself let reads, goes to conferences, I read a mountain of articles.
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It pays for your knowledge and to give knowledge is not necessary.
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To make the menu "Advanced advice" — $100/hour
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It is necessary to understand the mechanisms of execution. For the "client" may be hiding near the worker, meticulously executing empty instructions of his boss.
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Do not communicate with the client via ICQ.
It has long been proven and tested.
I have clients. Some foolishly I began to chat in ICQ. Some communicate only via email. With those with whom I communicate only via email, we decide for the week a lot more questions with less time. It is convenient to them and me. And though I have a sphere of activity is different.
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Importantly, the client understood that if anything, you'll read the letter as quickly as possible.
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In your case, the customer will soon leave you. Passed, know. I had a client on the administration — I have it all chewed and explained (a La, Yes nafig me time to chmodы and waste dumps). Now I don't have it.
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well, you can just say that you get money for the site(time spent on the site creation), and not for advice. Or think that you need to run to the NID... (e.g., the cow milk... wash socks, etc).
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