First stage of website development the client is constantly plagued with questions about the website, about the engine, about hosting. And obviously it was evident what the answers are needed just for interest. People it at all does not understand. Now when the time search engine optimization client actually climbed on the neck with the question "why so and why not so tell me what you do, why you do, how you do it...". When you try to refuse to answer a lot of cries of "I'm your customer, I'm paying! I want to know what's going on with my website!". Now all this talk spent about 2-3 hours a day. Of course, during this time, and no one thinks to pay anything. But I wonder, dear Hebraist how you react to such cases?