There is a ready solution 1C for online stores, established in many enterprises.
It will give You the following features:
- Accounting client base and the history of interaction (source, events, incoming and outgoing emails, SMS, phone calls, documents, etc.)
The sales ordering, invoicing and quotations
- Manage order status (New, Confirmed, Shipped, Delivered, etc.)
- Advanced exchange online store (updating balances on the site and download orders on-line, two-way exchange of order status, etc.)
- Integration with the Russian Post and EMS
- Integration with transport companies (SDEK, Yandex.Shipping, Boxberry, CSP and others)
- Managing automatic alerts customers by SMS and email
SMS and mailing list clients
- Import prices and stock suppliers, and the records in the database
- Integration with IP telephony and mobile devices
- Formation and analysis of the sales funnel
- And much more...
Read more here 1softbiz.ru/1c-upravlenie-internet-magazinom